Travel Quality Specialist

Travel Quality Specialist

Host entity: WHO

Advertisement end date: 2026-11-05T00:00:00

General

Description of assignment title: Travel Quality Specialist

Assignment country: Tunisia

Duty stations: Tunis

Work location: On UN premises

Expected start date: 2026-12-01T00:00:00

Expected end date: 2027-12-01T00:00:00

Duration: 365 days (with possibility of extension)

Sustainable Development Goal: 3. Good health and well-being

Modality: Onsite

Type: International

Volunteer category: International Specialist Remote Fulltime LongTerm

Work schedule: -

For how many hours per week will the volunteer be required?: -

Number of Assignments: 1

Details

Mission and objectives

Update

Context

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel arrangements, expense management, and compliance with applicable meeting and travel policies. Within this framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of the system, providing user support, and contributing to the continuous improvement of MTS processes.

The assignment aims to provide operational and functional support to the Meeting and Travel Services, ensuring efficient system utilization, adherence to organizational policies and procedures, and timely identification and resolution of operational and technical issues.

This assignment is open to Philippines nationals and candidates legally residing in Philippines who possess the appropriate residency and work authorization.

Task type

Task description

Under the supervision of the Travel Quality Supervisor, the incumbent will:

• Review and approve Expense Reports in accordance with WHO travel policies and procedures within established timelines.
• Verify supporting documentation and ensure the completeness and accuracy of claims submitted by travelers.
• Identify discrepancies, missing documentation, or policy exceptions and communicate the required corrective actions to travelers or administrative assistants.
• Provide regular weekly on-site support to travelers and travel arrangers at WHO Regional Offices, particularly for complex Expense Reports that have been reviewed and returned for adjustment.

Eligibility criteria

Age: 18 - 80

Required experience: 36 months

Nationality: There are no nationality requirements for remote assignments. Successful candidates will need to provide proof of citizenship, residency and/or right to work in their remote work location. In the case of refugees, candidates need to provide proof of their protected status in the country. Proof of address will also be required.

Duration limit: Maximum years of service as an international UN Volunteer is 4 years.

Assignment requirements

Relevant experience: 3 months

Languages: French, Level: Working knowledge, Required; English, Level: Fluent, Required

Required education level: Secondary education Administration, Travel, and Logistics.

Area(s) of expertise: Administration, Logistics, procurement, commodities

Driving license: -

Competencies and values

• Professionalism: demonstrated understanding of operations relevant to WHO; technical capabilities or knowledge relevant or transferrable to WHO procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;
• Integrity: demonstrate the values and ethical standards of the UN and WHO in daily activities and behaviors while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behavior; does not abuse power or authority.
• Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;
• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
• Planning and organizing effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.
• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;
• Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary.
• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO ’s mission and vision, as well as to the UN Core Values.

Skills and experience

A minimum of three years of experience in finance or administrative positions is required.

Knowledge of the procedures and practices of organizations within the UN system is an advantage.

Relevant experience with WHO or another UN agency is an asset.

Experience with Enterprise Resource Planning (ERP) systems is an asset.

Experience in delivering travel- or finance-related services in an international shared services environment is desirable.

Experience using a Global Distribution System (GDS), such as Amadeus, is desirable.

Experience using SAP Concur is an asset.

Strong analytical skills and attention to detail.

Ability to interpret and consistently apply policies and procedures.

Good organizational and time management skills.

Ability to work under pressure and manage high transaction volumes.

Proficiency in Microsoft Office applications, particularly Excel.

Strong communication and customer service skills.

Living conditions and remarks

1. Pre-Assignment

• Entry lump sum: USD 200.

2. During the Assignment

Volunteer Living Allowance (VLA): PHP 53,177.16 per month.

Learning and Training: Access to UNV’s learning and career development resources.

Annual Leave: 2.5 days per month.

Insurance: Health, life, and disability insurance coverage, including coverage in cases of malicious acts, for the UN Volunteer only. Please refer to the Conditions of Service for further details and eligibility criteria.

This assignment is open to Philippines nationals and candidates legally residing in Philippines who possess the appropriate residency and work authorization.