Documentation and Research Support

Documentation and Research Support – UNDSS IAU (UNDSS HQ)

Attention! Please note that this is an Online Volunteering assignment. It's a short-term, task-based and non-contractual remote assignment; Online Volunteers are not UN Volunteers and do not receive any allowance or entitlements as part of the Online Volunteer assignment but receive a certificate of appreciation after successful completion. In addition, UNV is not involved in the selection process or collaboration.

Host entity: UNDSS SPU

Advertisement end date: 2026-11-09T00:00:00

General

Description of assignment title: Documentation and Research Support – UNDSS IAU (UNDSS HQ)

Assignment country: United States of America

Duration: 84 days

Sustainable Development Goal: 17. Partnerships for the goals

Modality: Online

Work schedule: 16 - 20 hours per week

For how many hours per week will the volunteer be required?: 16 - 20 hours per week

Number of Assignments: 2

Details

Mission and objectives

UNDSS is responsible for providing leadership, operational support and oversight of the security management system with the strategic aim of enabling the safest and most efficient conduct of mandated programmes and activities of the UN system worldwide.

Context

The Insight & Accountability Unit (IAU) within the Office of the Chief of Staff at UNDSS Headquarters is supporting a portfolio of internal digital innovation and knowledge-management initiatives aligned with UN 2.0 and the UNDSS Digital Transformation Strategy. The work requires structured documentation, research support, requirements summaries, user guidance, training materials and meeting records to support planning, coordination and controlled internal implementation, subject to internal governance and applicable UN policies on confidentiality, data handling and information security.

Task type

App and software development

Task description

We are seeking support from an online volunteer to assist with documentation and research support for UNDSS IAU digital innovation and planning workstreams.

The assignment will focus on researching AI chatbot technologies and approaches, reviewing relevant documentation and best practices, and conducting structured testing of the AI Chatbot.

The final deliverable will be a structured research document supporting the design and architecture of the IAU AI Chatbot, incorporating relevant testing observations and design considerations.

Assignment requirements

Relevant experience: No experience required

Languages: English, Level: Fluent, Required

Required education level: Master's degree Data Analytics, Knowledge Management, Research, Programme Support, Documentation

Area(s) of expertise: Communication, advocacy, public information, Information technology and telecommunications

Driving license: -

Skills and experience

Required experience:

• Experience supporting research, desk review, benchmarking or documentation activities.
• Strong ability to prepare clear written summaries, meeting notes and structured briefing materials.
• Good understanding of knowledge management, data analytics, digital transformation or programme support in an international or public-sector context.
• Experience preparing user guides, training materials, trackers, concept-note inputs or similar documents is desirable.
• Professional-level proficiency in written and spoken English.

Competencies (recommended):

• Professionalism and integrity
• Planning and organizing
• Communication and drafting
• Teamwork and stakeholder responsiveness
• Innovation mindset and attention to detail