Community Outreach and Referral Officer

Community Outreach and Referral Officer

Host entity: UNFPA

Advertisement end date: 2026-11-01T00:00:00

General

Description of assignment title: Community Outreach and Referral Officer

Assignment country: Yemen

Duty stations: Ta'izz, Aden, Lahj

Work location: On UN premises

Expected start date: 2026-10-24T00:00:00

Expected end date: 2027-04-24T00:00:00

Duration: 182 days (with possibility of extension)

Sustainable Development Goal: 5. Gender equality

Modality: Onsite

Type: National

Volunteer category: National Community Remote Fulltime LongTerm

Work schedule: -

For how many hours per week will the volunteer be required?: -

Number of Assignments: 4

Details

Mission and objectives

Update

Context

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. UNFPA’s global Strategic Plan focuses on achieving three core transformative results: ending preventable maternal deaths, ending the unmet need for family planning, and ending gender-based violence (GBV) and harmful practices. In Yemen, prolonged conflict, large-scale internal displacement, economic collapse, and severe breakdown of basic social services have created one of the world's most complex humanitarian emergencies. These cascading crises have disproportionately affected women and adolescent girls, exacerbating protection risks and escalating rates of gender-based violence. UNFPA GBV Programme Team in Yemen is scaling up its emergency protection response to address heightened vulnerability and displacement across key governorates in the West Coast. To strengthen ground-level outreach, service mapping, and early referral, UNFPA is deploying Community UN Volunteers directly embedded alongside mobile outreach units and local response mechanisms . Community UN Volunteers will play a pivotal operational role in this effort by serving as a direct link between affected communities and life-saving protection services. Embedded directly with UNFPA mobile outreach units and Women and Girls' Safe Spaces (WGSS), the volunteers will operate within internally displaced persons (IDP) sites and host communities to facilitate early identification, safe and confidential referrals, ground-level awareness, and active community engagement.

The four National Community UN Volunteer assignments will be carried out remotely, with one volunteer based in each of the following governorates: Aden, Taiz, Lahj, and Abyan, to support UNFPA’s GBV emergency response in these locations.

Task type

Task description

1. Community Outreach and Awareness: Conduct ground-level awareness sessions across key IDP sites and host communities on gender-based violence (GBV), protection risks, and available support services, while engaging women’s groups and local networks to promote both referral options.
2. Safe and Confidential Referrals: Serve as a trusted community entry point to inform community members on securely accessing GBV referral pathways (medical, legal, and psychosocial support) and facilitate safe, voluntary, confidential, and survivor-centered guidance strictly to verified service providers.
3. Operational Support to Field Interventions: Provide day-to-day operational support to UNFPA Women and Girls’ Safe Spaces (WGSS) mobile teams, and community networks, assisting partners in maintaining dignity, data protection, and survivor-centered standards during field outreach and workplan implementation.
4. Protection Monitoring and Gap Identification: Continuously monitor the safety environment for women and girls, maintain up-to-date local service availability maps, and identify shifting local dynamics, operational bottlenecks, or emerging community protection risks to immediately flag to the supervisor.
5. Data Collection and Reporting: Collect non-sensitive, aggregated quantitative and qualitative data (such as awareness session counts, attendee demographics, and activity trends) and submit regular weekly and monthly tracking logs detailing outreach reach and operational progress.

Eligibility criteria

Age: 18 - 80

Required experience: 0 months

Nationality: There are no nationality requirements for remote assignments. Successful candidates will need to provide proof of citizenship, residency and/or right to work in their remote work location. In the case of refugees, candidates need to provide proof of their protected status in the country. Proof of address will also be required.

Duration limit: Maximum years of service as a national UN Volunteer is 4 years.

Assignment requirements

Relevant experience: 2 months

Languages: Arabic, Level: Native language, Desirable; English, Level: Basic, Desirable

Required education level: Secondary education Secondary education or diploma in social work, development studies, gender studies, public health, or related field.

Area(s) of expertise: Emergency preparedness, crisis response

Driving license: -

Competencies and values

• Accountability
• Adaptability and flexibility
• Creativity
• Judgement and decision-making
• Planning and organising
• Professionalism
• Self-management

Skills and experience

Strong local community network and trust; Good knowledge of humanitarian protection principles; Experience in protection and especially

Living conditions and remarks

The four Community Outreach and Referral Officers will work remotely from their respective locations in Aden, Taiz , Lahj, and Abyan, Yemen. They will not be required to relocate to the host entity’s duty station. Each volunteer is expected to have reliable internet access, appropriate equipment, and a suitable working environment to ensure effective delivery of tasks. Working arrangements will align with the host entity’s time zone and operational requirements, with flexibility agreed upon with the supervisor.

In line with the UN Volunteer Conditions of Service, the duty station for remote assignments is the volunteer’s location.

Benefits and allowances are as follows:

VLA: 100% category

Entry lump sum: 50$

Danger and hardship differential: If eligible as per ICSC duty station classification

You can check full entitlements at the duty station at https://app.unv.org/calculator.

The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos.”You may check the full benefits and allowances applicable to the duty station using the UVP calculator. Please see the Conditions of Service for UN Volunteers for more information and details.”